Shocking. And it doesn’t even mention the three hour lunch break. Living in Sicily I can honestly say that when you have to deal with any local government agency or department, better plan on making a day of it. There is no service mentality whatsoever, and that extends to 75% of the private sector too.
A few years ago I worked on a documentation project that had Italian oversight. I found out the hard way that when they take sick time, they also take time off work to recover from being sick. This is in addition to multiple weeks off in the summertime for vacations.