I’ve been in both and I can verify this. In the non-white majority neighborhood the employees are rude and avoid customers. I’ve had a cashier close her register and walk away with no explanation after I’d been waiting in line for a while. They never speak to you (sometimes even when you speak to them first). They just point at the total on the display.
Maybe he got more from Mass. and Maine
You go in a store up there and it like the employees are all blind