Norton and Mcafee. The problem is how it enters the computer. We suspect it came from one of her employers emails since she was pretty careful about opening attachments from people she didn’t know. She also used Skipe, but I don’t know how that would have affected it, but it was running in the background most of the time.
We talked to a local firm about trying to recover her files. It would be $400 to analyse, with no promise of fixing it. The ultimate cost could have run into the thousands. We checked out another firm and the fee was similar. We’re running WebRoot now, on a new computer. We’re also backing her files up at least a couple of times a week on external drives.
Thanks.
It would be $400 to analyse, with no promise of fixing it.
Probably a waste of money. They won't be able to crack the AES encryption.
We’re running WebRoot now, on a new computer.
I like Webroot.
We’re also backing her files up at least a couple of times a week on external drives.
You might do better with an automatic cloud backup service such as this or a competitor. They run every day, automatically.
she was pretty careful about opening attachments from people she didn’t know
I wish that myth would die. Just because you recognize the sender's email address does not make email attachments safe. The sender's computer could be infected, sending out attachments with viruses to everyone in their address book, or their email address might be spoofed.