Both Uber and Lyft you can leave feedback on the driver like Ebay or Amazon. You complain about a taxi driver, it remains on message, probably deleted.
The last time I used a cab was 5 years ago to LAX and he was either a moron or a scammer. You dont take the freeway..I mean, NO ONE takes the freeway from Hollywood to LAX.
My nephew started by driving for Lyft around Baltimore. Since he moved to DE he had to stick with Uber (Lyft not there). He has liked it all a good deal. Been about year and a half.