Not surprising.
Chester is about 25 minutes from my hometown. Something like this is always going on at that location. I always make sure I am carrying.
Back at Christmas, we stopped in to get coffee and use the restroom. Due to disagreements among the staff behind the counter, it was taking nearly 10-12 minutes for customers to get coffee, so after waiting 5-7 minutes we walked out.
Chester is about that far from me and I never bother to stop by.