I was walking past a window of the court house and an employee was playing solitaire on his computer...... A family member works at the Dept. of Veteran's Affairs in a leadership position....he says there is zero incentive for the employees to perform their jobs well, most don't , he said, and know that they can't be fired so they do the least they have to.
To this family members credit he saved the Government (taxpayers) Millions by exposing corruption and testifying to such.
I have heard similar about the VA from someone who is frustrated with it. I changed from private to public service and actually found the employees work harder where I am now. This is local government, not federal. Where I was in the private industry, the waste was scandalous, but they did lay-offs to make up for it.