First PC came with Trend Micro.
Everything went south.
Called “customer service”.
My ear is still ringing from them hanging up on me.
(1997)
Oddly enough, I underwent a strikingly similar experience not long before yours, only I was asking some rather pointed questions of the INS...
Apparently, the were quite unwilling to reply with any exact answers. After determining that I was determined to get specific details on their official procedures, rules, and regulations they decided to abruptly end the phone call.
Quite abruptly.