HR folks are particularly struggling in the services sector . . .
Most HR people are some of the laziest most worthless people in the company who see their role as little more than commissars to enforce quotas and political correctness. They wouldn't know talent if it hit them in the face because they are too busy running around worshiping at the altar of diversity and PC which, of course, doesn't include anyone over 50 because they have too many of them already.
There are three Chick-Fil-A restaurants in our town that do a better job of recruiting and keeping quality help than most corporate HR Departments. Why do you suppose that is?
Wow, isn't that the truth...!