Are these people serious? I mean, really? They must be supremely arrogant to jump to the conclusion that because they cannot fix the problem, it must be evil spirits when the truth is they are not skilled or knowledgable enough to fix the problem with the software code or hardware that is causing the problem.
Never do business with these companies.
Press 1 for tech support
Press 2 for Wiccan witch
I don't think they're "really" serious, but they could be slightly serious. Even in the IT industry, most people have so little idea of how the technology works ... let alone how it fails ... that at some level, they're willing to believe cutting heads off black chickens in the basement will keep the network from crashing.