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You have got to be kidding.

I have users that have complained of a fault with their computer because it would not shut down, only to arrive to troubleshoot it and have to point out to them that there is a message box onscreen that asks them “[]Logout []Reboot []Shutdown” and they have the Reboot box checked off.

No bloody way they will ever be able to restere their MBR all by themselves. I will have to go there and do it for them.

Then there are those who have so many complaints about problem after problem, never mind that they did it to themselves because they downloaded a “free” screensaver program, or mouse pointer changer, or some other free thingy that they just HAD to try out...

Sometimes I just have to tell them to buy a mac.

THEN I have to try to explain to them why their kids or grandkids games won’t play on the new computer, or why the cute emoticons app they downloaded won’t work!

YOU may think this is a simple problem but for the rest of us that have to support these users, malware such as this is no small problem to consider!