People laugh when I say this, but it was also known as McDonald’s Boot Camp. The program was rigorous and demanding.
The thing I learned from him (and my mom, who worked in the corporate Meetings and Conventions department) was that McDonalds was a real estate business with a finely-tuned system for producing revenue from that real estate. Also, that the youngest child determines where the family will eat (hence Ronald), and that knowing there’s a clean bathroom will attract customers over restaurants where that’s an unknown.