WHAT? Nobody called me. I think Mrs. rktman had to take some sort of diversity course when she was working and they talked about “emotional intelligence” being a key player in a lot or most interactions. Guess that means being able to see what buttons to push to set somebody off and avoiding them. Or pushing them. LOL! :>}
I was getting supervisor training at one major engineering and construction company (one of the top ten). One of the outrageous lines was that all communication content is 90 percent emotion. This includes discussions that are supposedly primarily about project related technical matters, no, it’s about feeeelings.
Then I ran into one person who thought being expected to show up for work on time was creating a hostile work environment.