“I avoid self-checkouts too... part of a sales transaction is the experience of dealing with a human being.”
Sure, but that is a case of all things being equal.
What if you want a burger, and McDonalds has robots, and burgers for $2, while Burger King has humans, and burgers for $8? Which do you think people would choose then?
I always wind up in the line with the 19 year-old green-eyed blonde cashier at my local McD. Her name is Jessica. Funny how that works out.