[Benito Cereno]

I misspoke when I said EBay, and I agree with you that Amazon is several steps above EBay. But even with Amazon you have to check closely to make sure you’re dealing with Amazon itself or with a reliable vendor.

[Lurkina.n.Learnin]

I recently bought a surface Pro 3 with the keyboard and docking station. On Amazon it would have been three different vendors. I bought from Microsoft instead. It was a little more but I figured if I had any problems it would be a lot better just dealing with Microsoft.

[JRandomFreeper]

I got the camera from Amazon. I knew ahead of time that there were security issues that I don't care about, but got me a great price on a tilt/zoom camera.

New in box from a vendor that I knew had problems. I was glad to get the price, but problems were on me.

Otherwise, it sounds like fraud if the guy buys something as new-in-box and gets something different. Then, Amazon needs to pay. That's just fraud, plain and simple.

/johnny