The extractor would move them up but from there they were stuck. The problem seems to be related to the extractor ( I guess). I first tried to remove with a wooden rod which promptly broke. I then inserted an aluminum cleaning rod (with no tip on it) and pushed it against a wall with no luck. I did not want to be too rough with it and break something. Lastly I had luck with a pair of needle nose pliers.
That’s a shame. Whether it was expensive or not, you had every right to expect quality from an American manufacturer.
I’d call or write the manufacturer and demand that they fix it or buy it back. I used to be Vice President of a top rifle telescope company and we always fixed anything our customers were satisfied with.
I always recommend spending as much money as feasible on something your life may depend on. I own an original .32 PPK and it’s pricey but it never, ever fails.