There was no second portion of his ticket. It had been cancelled. Electronic ticketing has advantages and drawbacks and this is one of those drawbacks. However, if the gentleman had email on his cell, he would have received the notification upon landing and could have tried to resolve the issue before leaving the airport in Florida or before trying to make the return flight. However, the gate agent, allowed him on when there was a problem scanning his boarding pass and she/he assumed the scan was successful and he/she was the weak point in the process.
Right, but when he attempted to correct the situation, he was denied satisfaction.
Customer service helps.