Stay away! Stay far, far away!!!
I fired them about 7 yrs. ago after a continuing comedy of errors which circled around their seemingly complete inability to deliver me an accurate bill. My wife tried to straighten that out with them on the phone, and was verbally abused by their representative (at an Indian call center). I demanded and eventually got an apology, but then the nonsense with the billing continued.
I got fed-up and dumped them in favor of DirecTV. They sent a tech to my house in a Comcast van wearing a Comcast uniform to retrieve their digital converter box. A couple of weeks later I got a nasty letter from them accusing me of stealing the converter, along with a bill for the converter ($634).
I tried many, many times to get their “customer service” people to resolve this, but they could or would not. Told me it was my fault for not getting a receipt (from a tech wearing Comcast’s uniform driving Comcast’s van) Finally got so frustrated I googled the name of the person who was in charge of ad sales for their Comcast Spotlight channel. I threatened to contact every one of their advertisers with my story and demand that they withdraw their advertising from a company with such inept customer service (and I had managed to memorize enough of the names of their advertisers to convince her I was serious). That finally got them to resolve this.
The converter turned up on one of their trucks in Maryland several weeks later. The tech who came to my house was apparently a contractor who never logged it back in.
For awhile my boss had Comcast internet service at the office, and I would overhear him getting into the same sort of screaming matches I used to have with them. I’d just sit at my desk and laugh. He fired them too.
Even though I have not been their customer for years, I am STILL having headaches with them because their wire that runs from my house to a pole across the street blew down in a storm. A passing employee of the electric company rigged it up temporarily with duct tape so it would not impede traffic. Now it just impedes access to my yard. That was a month ago. I am about to make my 4th. and final attempt to get them to come out and fix this. Next step will be bolt cutters.
Reading ancient cuniform tablets is easier than trying to decipher the charges on a comcast bill.
Same thing here with the Internet converter box.
Comcast picked it up, then I get a bill for $56 because I didn’t get a receipt and they are lying about it.
They have turned it over to some collections group. ( I’m sure its some internal bull shit department) , good luck with that