The only reason they think they aren't paying for the other vendors insurance is that (1) those guys are in a business where it's required, so they already have it and know to figure the cost in their quotes before they deliver the quote, and (2) those guys are in businesses where it's required, so they can spread the cost over all the customers. That's what I told them. First, I can't go back and spread this over all the other customers and even if I could it wouldn't be fair, because they're not the ones making me buy it, AND, what income is it that you think these other vendors have that would allow them to buy the insurance without getting the money from their customers such as yourself?
So I guess they went to a vendor that does have the insurance and you lost a customer?