Posted on 07/23/2014 5:46:02 AM PDT by george76
MINNEAPOLIS — A Twin Cities man is upset about the way his family was treated on a Southwest Airlines flight because of a tweet.
Duff Watson says he was asked to de-board a flight from Denver to Minneapolis with his two kids on Sunday after an agent didn’t like a tweet he wrote about her service.
Watson and the agent had a disagreement before boarding initially.
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He’s an “A-List” passenger, which means he gets priority boarding. But a gate agent wouldn’t let his 6-year-old and 9-year-old board with him — so they’d all have to wait to board later.
“In leaving I said, you know, ‘Real nice way to treat an A-list. I’ll be sure to tweet about it,’” he said.
And that’s just what Watson did.
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Soon after getting to their seats, the family of three was asked to leave the plane.
“[She said] her safety feels threatened at this point because of what I tweeted,” Watson said.
Watson’s daughter, Lucy, said she feared for her father.
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Watson says at that point, his children started to cry. He doesn’t understand why his family was targeted.
“There was no use of profanity, there were no threats made. There was nothing other than, you know, a terse exchange between a customer service agent and a customer,” he said.
Watson says he was forced to delete the tweet.
(Excerpt) Read more at minnesota.cbslocal.com ...
All the airlines have different boarding rules. It’s hard to keep up. One of them just changed their sequence. They board disabled and then families. It’s a disaster. The kids go running down the jet way endangering the little old ladies with canes. The wheelchairs can’t get out of the jetway because the families have left their strollers and carriers all over the place by the door. The families put their luggage in first (even though they’re in coach) and those in the bulkhead have to put their luggage way in the back. What are they thinking??
Of course, by the time Delta, United and American/USAir board their priority members and elderly, the plane is more than half full. I rarely put a bag under the plane, so I try to avoid carriers where I don't have status. Waiting at baggage claim for what was supposed to be a carry on just sucks.
A long thread from very frequent Southwest fliers regarding this social media insult.
The comment at the end about Natalie Grant slamming a WN GA - and then getting sued for it - may bring some perspective.
I’m torn about this issue. On one hand, the SWA agent is a moron for asking a passenger to delete a Tweet. On the other hand, the passenger cheaped out and didn’t buy priority boarding for his kids. If he’d done this, his kids (who are not toddlers) could have boarded with him. Then he gets humiliated by the agent and Tweeted out everything. STOP TWEETING EVERYTHING YOU DO EVERY SECOND OF THE DAY, PEOPLE!
More than likely. Or one Southwest worker is a jerk.
I’ve had nothing but great service flying Southwest.
You can always just save the seats for when the kids board.
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