Wouldn’t surprise me a bit. Running a peripheral device driver shop is as easy as being a farmer paid by the government to not plant certain crops.
And extra if you keep your mouth shut.
I have had printer calls where the printer - Lanier, Ricoh, HP etc worked in XP but not in Windows 7 and there were no drivers after they upgraded the OS. Other models may have a universal driver or say go to the Microsoft Update site to get a driver. It sometimes works but they will have to get a new printer when it does not.
I think these guys get together and figure how to boost sales.