I called southwest. The rep sounded visibly upset that the health of the plane was in question, said he wrote down everything I said and would get it in front of the proper people.
Good for you!!! This fellow citizen (who has to show ID numerous times, take of belt, shoes, jewelry, etc. in order to board, have my belongings inspected, etc.) appreciates you taking the time to make that phone call. I just can’t believe this is happening.