We have Verizon DSL. Trying to obtain the service we pay for is a constant struggle. They have the absolute worst customer service I have ever seen in my life.
Good luck to you.
I actually have found them to be good, but all i have is phone and Internet. Comcast on the other hand gets people in with specials, restricted to a single outlet, and then raises prices substantially.
And it seems the worse customer service is with Magic Jack. But the price is by far the lowest.