it would have been the professional thing to do for sureThe point to be made, to the UPS and others, is that when a customer asks what the regulations are, it’s because he wants to follow, not violate them.
A helpful agency, concerned about its customers, and its business relationships, would have explained that, hopefully on the initial phone call.
it would have been the professional thing to do for sureOne would think so, for sure. Having worked in customer service for more than 20 years, I’m very aware of making sure the customer is informed on my watch.
What the other CSRs did was unpredictable, and I can’t count the times I had to make corrections in a customer’s belief. GAH!