Do you have DSL? I went round-and-round with AT&T with my problem, including multiple technician visits, until one tech came out and installed some sort of a filter (I think) on the line coming into the house. Problem went away, although I was moody about why the previous techs didn’t do it.
“Do you have DSL? I went round-and-round with AT&T with my problem, including multiple technician visits, until one tech came out and installed some sort of a filter (I think) on the line coming into the house. Problem went away, although I was moody about why the previous techs didn’t do it.”
If you have DSL, other electronic devices on the phone lines will cause you problems. Each of those may require a filter. Electronic devices include most phones except for the old rotary types.
I have had similar run-ins with AT&T - had a line problem whenever it would rain, but go away once it dried out. Phone, DSL, all screwed.
That’s a huge problem when it takes them 3-4 days to send someone out to check anything...which seems to be AT&T’s standard M.O. I can’t tell you how many times my ticket was closed a few days after opening it on a rainy day, with ‘no trouble found’ and not even a call from the tech to ask me what the deal was. And then only to have it rain the next day and be right back in the same boat.
Finally got connected to a unit called the ‘Customer Advocacy Group’...basically they rode the line team’s a$$es until the problem in the soggy line was found and addressed.
This is the issue with still having a monopoly POTS telephone / DSL provider...and sad that they need a ‘Customer Advocacy Group’ to get anything done. They tend to get more engaged when you threaten them with a call to the Public Service Commission.