You don’t mention the model #, but there are videos on Youtube of performing the unlock.
Corollary to the other comment, I too wonder if your phone was stolen.
ATT: Another company, like GM, I wish would evaporate. Their customer service hasn’t changed...ever. I hear someone say ‘AT&T’, cringe, tell them why and EVERYONE just rolls their eyes in denial.
I’m telling you my story now as you asserted, sarcastically, a willingness to do business with them:
I had AT&T mobile phones years ago with my business. They came with a one-year contract. AT&T was the last of my research, as all others I was interested in at the time had 3-year contracts.
I year later I had already decided to go Nextel, awaited the 1-year date, waited a week and called to cancel the account. The ‘customer service people’ (including the supervisor I asked for/spoke to) asserted I still had another 2 years. They first claimed I acknowledged that in the purchase and that it was on my receipts. I’m a businessman: I save ALL receipts/paperwork. It was NOT on the receipt. Years later I still occasionally get another collection company letter that bought the debt (all over $62.00). It simply wasn’t worth the legal hassle to go to court as it never affected me credit-wise, business or personal. But having spoken to other former AT&T users that experienced the same, it seemed ‘standard business practice’ for AT&T.
Anything branded with AT&T is radioactive in my book.
Just fyi.
But, of course, some here at FR would assert that all radioactivity is not dangerous and critique my comment, but they can pound sand...
Good luck with the phone, but I wouldn’t bet any $$ it’ll work, but I found this forum
http://forum.xda-developers.com/showthread.php?t=2461288
If the unlock works, please post a thread under General/Chat about how you did it with pertinent keywords. I would LOVE it if more business ran away from the horrible company...
You beat me to it :-)
FWIW, my daughter has been with ATT for more than five years and absolutely loves their service.
As stated, the phone does not appear to be blacklisted and it is imo unethical for ATT to continue to impose a block on use of the phone after their contract has probably expired.