If my waitress was killing the mood in my place by not being pleasant and helpful, she would be fired, I would not watch with apprehension and helplessness, and hoping that my customers would tip enough to overcome her dourness.
As my boss told me in my first job - Baskin-Robbins - We dont sell ice cream. They can buy ice cream in a grocery store. We sell happiness.
Tipping required/counted on, at Baskin Robbins when you worked there?
“Tipping required/counted on, at Baskin Robbins when you worked there?”
No, which is why there is a lot of turn-over and uneven service. Also, it was kind of tough to tip on a 25 cent ice cream cone, which is what a single scoop went for (23 cents plus tax to 25). Tips were generally 15% back then as well, and 15% of 25 cents is <4 cents.
“If my waitress was killing the mood in my place by not being pleasant and helpful, she would be fired...”
As the customer, I prefer more direct input: give a 5 cent tip so they know you did not forget them...