I agree it’s bad PR, but I am with Harley on this one. A warranty is supposed to cover manufacturing defects. If the clutch wore out prematurely due to excess drag of seven large flags, it is not a manufacturing defect. Nevertheless, Mr.Zien is a vet and a patriot. My offer to him is below.
This goes out to Mr.Zien, if you happen to read this thread or if someone here can contact him. If you’d like, we will repair your clutch as goodwill if you can get your motorcycle to us. Just message, “hdbc”, and I will make sure you get back on the road.
It wasn’t seven. It was two flags, and they’re 3x5’, not “huge”. And since Harley specifically sells mount kits to create this exact configuration, they’re talking out of both sides of their mouth. Not to mention, the bike in question is less than 6 months old (bought March 2014).