I want one,
Me too!
I noted this quote: ‘My job depends on how the technology performs’
How quaint. Now it depends on politics at many so-called technology companies.
I'm using Buffalo now (and for the last few years) with no trouble - so haven't had to test their support process.
I recently got a synology 213j with a pair of the same drives. It’s very useful and safe with redundant drives on an inexpensive UPS. It shuts down after 5 minutes on backup power.
Very cool.