[MeshugeMikey]

The Customer Service crew have to be in India Or Pakistan...

They are reading form a script...have NO Idea of how anything works it doesnt or WHY...and are clearly not Dedicated to anything but getting their paycheck.. .

This last Customer Service...type...FIRST instructed me to reset the modem....before...alerting me to the fact that this OUTAGE was in effect in a wide area..as was yesterdays.

Id rather use DIALUP than put up with any more of these early morning outages. Drinking the mornings first half gallon,,.of coffee while TRYING to catch up with world events on FR is NOT FUN...when its interrupted by ..INCOMPETENT..non service..NON INFO. .

I shall do some hopefully local phone calls tomorrow to see what else is available here In Marin County.

What has your experience with Comcrap looked like thus far?

[Hardastarboard]

Every ISP I’ve dealt with has planned and unplanned outages, unfortunately. Get a smart phone if you don’t already have one and set it up as a hotspot, then connect to that when your ISP is down. Pretty much all of the wireless companies require a data plan, so you might as well get some use out of it.

[SatinDoll]

My experience has been good; my only complaint is that I believe it is too expensive - $75.00 - for an ISP.

We have an office here where I can go in and talk to a customer service rep. If my modem has problems or is malfunctioning, I can take it in and exchange it for another.