I do contact work for Comcast. Don’t lose your cool on the phone. Once you lose your cool they’ll hang up on you and note your account.
It makes no difference if you are nice with Concast. They do not care. They should care about who has paid them for many years, but they don’t.
This is a horrible company who needs regulation, but since they are run by libs, they are a scam.
I was very polite, but extremely frustrated.
Two outages, two days in a row. Planned..but with no prior announcement seemed a bit much.
Update....MONDAY March 24 ......modem recycling,....
Customer service says theres a new ongoing problem in “the area”
service will be restored by 2 AM although I’m obviously on at present.
3 out of the last four days....there have been outages.
I find this highly unprofessional for some reason