I work in a Help Desk and we could send out instructions to everyone the steps to fix many of the problems we deal with everyday but that is not done as many of us would probably lose our jobs. One of my previous supervisors even stated not to send out any walkthrus.... : )
“One of my previous supervisors even stated not to send out any walkthrus.... : )”
I worked at a Fortune 500 defense company. They’d just walk a new employee to his desk and leave. They’d have no idea how to set up their voicemail or get a computer hooked up or enter their name into the corporate directory...there were about 50 things that a newbie would need help with. I wrote a little procedure and would just give them a file. 1. Do this. 2. Do that...and in about eight hours they’d have everything they needed.
I was talking to my broker on the phone today and I asked him if he could three-way us with my financial advisor. He’d worked there ten years and didn’t know how to do it. I asked him to read me the system identifier on his phone. I looked up the manual and talked him through it. (Four steps.) He was impressed. I sent him a link the manual.
Frankly, I’m stunned at how companies buy equipment and software that could save them millions and then don’t teach anybody to use it.