I agree. Flew to Rome on United in 2012. Everything about that flight was a nightmare. Ticketing, seating and baggage handling was FUBAR. Homo fight attendants treated everyone like they were doing us a huge favor by allowing us to fy on their aircraft. Never again. I’ll row a boat there first before I fly UA.
Next trip over, I would like to fly El Al or Lufthansa. KLM has always been good, too.