Sad to hear for this old RS hired hand. What most people do not understand is RS never looked to hire geeks they wanted sales so hired sales types to push stuff out the door. The name and address thing was for the flyers their main marketing tool at the time. I worked through the transition from the old paper handwritten tickets to the first POS systems where they asked for the last 4 of your phone number. They used to grade us on the legibility of the hand written tickets. Every floor employee except the manager was paid on commission so the talented ones sold computers, tv’s, and stereo’s. I liked hitting a lot of nice singles and did fairly well got good at drawing up the loop and selling the components so one could record one show on VCR while watching a different one on your TV appx $35 worth. The manager on the other hand was paid on the store’s profit and the profit was in the small pack stuff resistors fuses etc every $1 sale was about 95% profit vs computers at maybe 5% profit.
I still like Tandy, Big Blue in Texas and the pre windows Deskmate. They folded quite suddenly.