To further compound the stupidity of her comment, her older brother had already been a student there for two years.
Maybe her brother was no help because he avoided her like the plague!?! Frankly I can't think of a place where there is more help available than a college campus. New students, older students, professors, student teachers, admin. staff, dorm staff, and on and on and on... hundreds of people all around nearly 24/7.
Unless of course you've got a humongous stick up your butt and can't stand the idea of asking whitey a question.