Funny you mention sauerkraut...I went to a Harris Teeter the other day (not my usual one) and I could not find the kraut. So I asked one of the people who worked there. She did not know what sauerkraut was.
Isn’t that pathetic,in a sad way?
I run into it all the time for a variety of products. And worse they can’t tell you where they stocked items.
I realize there are thousands of items and no one will know where exactly each one it but sheesh...many act like they just can’t be bothered or they direct you somewhere just to get you away from them.