I’ve tested, and built and rolled out tons of software.
Here’s the thing.
Every state has online enrollment for Medicaid, and social service networks at the state level, generally are tied into all other state services (like Unemployment...etc)
So, really all we are talking about is a common access front end, because the flat file on the backend, is clearly already formatted.
This should have been an extension of the Medicaid software.
This is more disgusting than most people realize.
Remember they also have to tie in to the IRS and other agencies. But yes, it is always easier to start with something that is working and build from there.