Those guys have no idea how to run a business.
When the lady came in and presented a bill for 18,000 if it had been me I would have told her that was much too low a figure considering how stupid the error was and all the trouble it had caused her.
I would have tripled it and groveled before her begging her forgiveness.
To have done otherwise would have interfered with my ability to sleep nights.... but then I’m honest, as are 99.99% of Freepers.
My thoughts exactly. I could not have found a release letter fast enough.
I’d have gone to the vault and gotten cash in any denomination she wanted.
These people are dopes.
Although it would be wrong to “profile” all banking professionals, some I have met do carry quite an attitude. One literally spoke of being able to “buy and sell” people. If I had been a little older and wiser at the time I would have called him on it. An opportunity missed.
they know how to run a crooked bank very well. this bank has a reputation for doing shady crap and taking advantage of bank customers.
Moral considerations aside, 18k is dirt cheap compared to the loss of goodwill and reputation. Do you really want to face a jury and tell them she should refurnish down at the Salvation Army thrift store? A vengeance minded jury, i.e., one with me as a member, would think treble damages (18k x 3 = 54k) is a low ball figure, plus court costs, lost wages, inconvenience and insult.