[Bubba Ho-Tep]

There was an article a while back that said the airlines have decided that there’s simply no return on investment on good customer service, particularly in coach. People book the cheapest tickets they can find, and while they’ll complain about bad service, they won’t reward good service by being loyal or by paying more.

[Pearls Before Swine]

There was an article a while back that said the airlines have decided that there’s simply no return on investment on good customer service, particularly in coach.

Airlines aren't the only ones to conclude that bad customer service helps maximize profits. Have you ever talked to Verizon billing?

[metmom]

There was an article a while back that said the airlines have decided that there’s simply no return on investment on good customer service, particularly in coach. People book the cheapest tickets they can find, and while they’ll complain about bad service, they won’t reward good service by being loyal or by paying more.

The airlines have such a notorious reputation for screwing people over that there warrants no customer loyalty.

Not to mention that people don't mind paying a *little* more. What they charge for extras is more than *a little*.

[Alex Murphy]

There was an article a while back that said the airlines have decided that there’s simply no return on investment on good customer service, particularly in coach. People book the cheapest tickets they can find, and while they’ll complain about bad service, they won’t reward good service by being loyal or by paying more.

Interesting. Ping to research article.