Well, to be honest, while the customer clearly has anger management issues, I have, internally and quietly mind you, felt his pain while ordering fast food, and for some reason particularly at Wendy’s. I do not know why, but an order of any complexity (family of five, for example) just throws them for a loop. I always have to double check the order for correctness and completeness. In one instance, the youth with rainbow hair who was taking my order acted stunned that I would actually try to get the order corrected. He had moved on, so why couldn’t I. Now my breakfast at McDonalds almost always comes out right. Go figure.
What I find amazing is that I can have a complex order of 10+ items (some of them made special) and it usually always comes out right. Yet if I order one item there is a good chance they will screw it up.