The story makes it sound like this is some new “trend.” Its not. There have been A-holes who can’t deal with mistakes in an adult manner since the beginning of time. The difference is that they are now being caught on camera. If someone makes a mistake, ask them to correct it in a calm way. If the restaraunt makes the same mistake over and over, stop going to the restaraunt. Its as simple as that. People who go ballistic over things like this have inferiority complexes.
To be fair, the food service industry has gone severely downhill in the last few years. So many of these restaurant servers and fast food flippers have literally “checked out” and do the bare minimum to make pay.
We have a joke in our family that any time my mother-in-law is with us when we go out to eat, we will get abysmal service, and it’s been the truth over the last year or so. I blame the servers in general, as they seem to not give a damn about the customer any more than they do socializing with friends or sitting on the back stoop smoking.
One recent outing to a Caribbean restaurant had us waiting over 15 minutes just for drinks and 45 minutes for our food after we ordered while other tables around us (different server) were seated, fed, and out the door before we even saw our entrees. It was the first time in my entire life that I didn’t tip, and I wrote, “Worst service I’ve ever experienced” on the receipt. I will never patronize that business again because one server was awful.
Particularly with Wendy’s, I’ve found that quietly explaining a mistake and/or even consenting to live with it will earn you not only appreciation but often a free Frosty or coupon good on your next meal.