If you check my comments I never faulted the company. Lego corp is not in the position to raise the child nor teach them a lesson in responsibility. My immediate reaction was that the father was training the child to not even consider “paying” for a replacement when they have been irresponsible. BTW who in the world believes that a 7 yr composed that email?
You feel very strongly about this. Perhaps you should research the boy’s address and write the parents a stern letter.