After reading this, I have 2 thoughts. Working with the public should be a requirement for every senior in high school, just to give a sense of what it’s like to have to wait on people. And I have a funny feeling if you were not paid until the wheels were off the ground you would be whining too.
It was a poor article based on the thoughts of a few attendants.
And you would be wrong.
As a salaried employee, currently working about 80 hours a week, that is my job. It is what I have to do, at least for another month or so. But it is what it is. I might gripe to my wife, but not going to gripe to my co-workers
I do agree with you that this article is poorly written in that it purports to speak for all airline personnel, and I know that isn't the case. I worked in direct patient care for 15 years, and I was good at it because I understand what people need, especially in a medical setting. Customer service is customer service, and I am sure to let them know when it is good. I never have issues with flight attendants, because I am considerate of what they do and the pressures they are under. I am a customer, but that doesn't stop me from trying to make their lives easier.