glad you think the problems where worked out. But what about all the people that paid good money for these perfect condition poorly designed crap catchers?
Seems a recall or good will adjustment should be made for them.
Why the tone? Don’t make me the enemy by pretending that I have anything to do with any of this, I’m just trying to share some hard learned knowledge.
When I say “hard learned”, I mean that because of my primitive, old school ways, I always gave a 1 year guarantee, parts and labor for every toilet that I sold.
In my world view, when a customer hired me as a plumber, then I was being hired as the expert, their personal expert, like when I hire an attorney.
If you had me install a toilet and had a stoppage, I would clear it for free, if it happened a second time within an unreasonable period, and I felt that it was the toilet, then I would tell the customer so, and tell them that I was going to try a different brand, luckily this only happened a couple of times and it was only near the beginning of the 1.6 standard.
I quickly learned to study which toilets were working, since all, of what I perceived as my own bad choice made in behalf of my customer, came out of my own pocket.
Once I had an old customer that called me to replace 3 brand new toilets from Home Depot. While having a handyman do some other work at the house, they had let him install 3 Mexican toilets from Home Depot, and they were so bad, that they paid me to replace them with my choices, and throw the other ones away.
It was a costly mistake for them, but at least they had the sense not to live with those badly designed toilets for 20 years.
I don’t know how things worked for you guys who bought your toilets from stores like Home Depot, I guess you could have inquired if there was a guarantee of some sort, maybe taken them back.