Thanks very much, dearest Jim.
Just so you all know: Offers of help have not be spurned. Jim and John are fully aware of the problems and of the solutions, but like Jim has explained, solutions are not instant and they are working as fast as humanly possibly.
I know we’re all exasperated at times and grow impatient, but FR is our home, so please know that while we want an immediate fix, nobody wants it more than Jim and John!
Thank you all for your continued support and patience.
I am confused. If the offers have not been spurned, then they have been accepted? I thought Jim was very clear, several times, that John and John alone was the one and only one who would be working the problem
What changed his mind?
Is someone claiming that offers of help have been spurned?
It’s difficult for those outside of IT to understand the nature of the beast. Throwing money at it won’t fix it and neither will hiring professionals to troubleshoot a system about which they know nothing.
It’s just going to take time and patience.