Yeah, I figure you gotta look at it like it’s a poker game, and you never want to reveal all of your cards, and you don’t want to tip your hand with emotional outbursts of any kind. Silence is often your best weapon. So many emails I’ve received that made me sooo angry that I’ve stopped, bided my time, and in the end did not respond at all. This leaves the other person wondering because they know deep down that they exposed their own weakness with the attack—they don’t know WHAT you did with that email.
Also, I’m sort of learning how to kill people with kindness. Sometimes I like a person and I can tell they don’t care for me that much, but I just go ahead and like them anyway. I can find someone annoying at times and still like them as a person.
You’re so right; silence and/or kindness work.