I should add one thing. 32Gb memory sticks are reasonable now, even for us who are unemployed and underfunded. For between $20 and $25 you can backup a LOT of data. You just have to be willing and able to do it regularly. Assuming that it is a recoverable hardware or software problem.
What is the Brand, Model and age of the laptop? The operating system?
The computer has norton on it.
The computer is a Dell Inspiron 15. Purchased on November 26th, 2009