In other words, after he’d heard of it. How else would the CEO find out? He’s not spending all day in his call centers reviewing every customer service decision.
The point I was trying to make was that now with the internet and fast mass communication it’s even easier than before to churn up emotion against a particular inividual or even a company. I have issues with Ann Coulter on many things, but her book Demonic: How the Liberal Mob Is Endangering America, has to tie into this story somehow. I might even read her book after this all. On this particular incident I just feel Spirit got a raw deal.
John
http://teapartyorg.ning.com/profiles/blogs/the-spirit-airline-boycotters-are-the-real-thugs
IIRC, from the original articles when the story first broke..after being turned for a refund by several customer service people, including a supervisor..he then wrote directly to the CEO, and was again rebuffed. That's when the story broke nationally.
Now, EVERY, and I mean EVERY CEO in America has a bright young thing..of more than one...an executive assistant..someone on the fast track..among whose duties is to read every letter and/or email sent directly to the CEO..screen the nut jobs, the cranks...and see the the boss gets to read the important ones...which is what happened..it got bumped up the the CEO..and he initially upheld the airline's no refund policy. And that, I submit, makes him TOO STUPID to be allowed to run an airline..