I actually had an account with Pro Flowers so when I called to close it, I was offered a discount on my next 3 orders!
I told them to shove it and to close my account and it is closed.
I spend about $500 every year on ProFlowers for birthdays, Mother’s Day, Get Well, & Sympathy occasions. I didn’t cancel my account because I actually get great service and quality flowers from them.
However, I had to order flowers today so I ordered from another company. I emailed ProFlowers a copy of my receipt and a copy of my ProFlowers order history (7+ years) with a note explaining that their decision will funnel $500 a year to their competitors until they rectify the situation. I added a P.S. that Carbonite has lost 12% of its stock value since they pulled their ads.
I seriously doubt that the people who complained to ProFlowers even buy their flowers. I bet they reconsider pretty quickly.
My daughter sends me pro flowers. The last bouquet was really nice. Roses and Peruvian orchids (they last forever).
When I’ve called to complain, they’ve sent replacement bouquets without question.
That being said, I wouldn’t use them again.