The second computer I bought was a Gateway in 1996. I had trouble with the modem, but the tech support was stateside, and excellent. I was online within an hour. And, all the backup software was on the supplied CD's.
The third was an HP, the tech support was overseas, and not so good. It took hours for them to tell me I couldn't install a second internal hard drive and get it to work properly. The HP-installed software/OS wouldn't allow it. Maddening. Could have gone with an external drive if I'd wanted.
Americans used to love problem-solving. Do It Yourself was the hottest thing our there. Popular Mechanics was a best selling magazine.
Now we want everything done for us and we gripe if we have to think for any length of time.