[nfldgirl]

Flew a United flight from Zurich to the U.S. (WDC-Dulles) on Jan. 24th. Very disappointing (10+ hour trans-Atlantic)flight. Older aircraft; older, lousy "entertainment" system. Food was subpar - steward staff was "cheery" though.

Flew Swiss Air going over and then on another long leg R/T part of my trip, and hands down, a super nice air travel experience; puts the United flight to shame.

[Rummyfan]

I fly United Rome - Dulles - Rome three or four times a year. Their service is good but the crews are very.... experienced shall we say?